stars

LOT - Polish Airlines (LO)

Poland


LOT is the #41 airline in our worldwide airline ranking. It is the largest airline registered in Poland, with an annual average of more than 5 million passengers carried.

7,9

On-Time Performance

6

Quality of service

8,4

Claim Processing

LOT - Polish Airlines Flight Delays and Flight Cancellations


7,9

On-Time Performance

The airline's average delay percentage (<15 mins) between December 2016 - March 2017 was 21%. Most LOT flights are directed to domestic airports - Kraków, Wrocław and Gdańsk - with more than 3,000 flights a year. LOT has a 7.9 rating for punctuality. Last year only 1.67% of flights were canceled or heavily delayed (more than three hours).

For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to €600. Learn more about your air passenger rights when traveling with LOT Polish Airlines.

Other Major Carriers

Compared to other airlines, LOT's on-time performance score is 7.9, which is below average.

Airline On-Time Performance
Ryanair 8,8
Delta 8,1
American Airlines 8
Flight Delay Compensation

Had a Delayed or Cancelled Flight with LOT - Polish Airlines?

Between December 2016 – March 2017, 21% flights operated by LOT Polish Airlines were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than 3 hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation.

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Most Popular Flight Routes

Delayed or Cancelled Flight Routes with LOT - Polish Airlines

Last winter, 21% of LOT Polish Airlines were delayed (more than 15 mins) or canceled. However, there are some routes that are affected more often than others. Here is our list of LOT routes that are most frequently affected by flight disruptions:

Route Flightsndisrupted
1. BCN (Barcelona) to WAW (Warsaw) 48%
2. ORD (Chicago) to WAW (Warsaw) 45%
3. JFK (New York) to WAW (Warsaw) 42%
4. AMS (Amsterdam) to TLL (Tallinn) 42%
5. LCA (Larnaca) to WAW (Warsaw) 41%

Had a flight delay with LOT - Polish Airlines in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With LOT Polish Airlines you could be eligible for up to $600 in compensation for delays or cancellations. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

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LOT - Polish Airlines Service & Quality Ratings


6

Quality of service

LOT Polish Airlines scores 6/10 for its quality of service. This measurement is calculated using Skytrax score (http://www.airlinequality.com/ratings/a-z-airline-rating), a quality performance rating for all international and domestic airlines. The Skytrax score measures each airlines across a number of categories, including cabin seating, amenities and service delivery among others.

LOT - Polish Airlines Claim Processing Efficiency


8,4

Claim processing

With a score of 8.4, LOT Polish Airline's customer service is good. To determine this score we analyzed the airline's claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

We have only used AirHelp claim data and not claims that LOT - Polish Airlines may have received from other channels.

About LOT - Polish Airlines


LOT Polish Airlines are the largest airline registered in Poland. The lines exist since 1929. LOT also belongs to the Star Alliance alliance with airlines such as Lufthansa and SAS. The LOT fleet is one of the youngest in Europe and has 6 Boeing 787-8 Dreamliners serving long haul flights.

LOT - Polish Airlines Headquarters

The headquarters for LOT Polish Airlines are located in Warsaw. The airline is part of the Star Alliance, like Lufthansa and SAS.

Baggage Claim Issues

Baggage Claim Issues with LOT - Polish Airlines

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from LOT - Polish Airlines. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.
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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, cancelled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

Check your compensation