Kenya Airways (KQ)
Quality of service
Kenya Airways Flight Delays and Flight Cancellations
Had a Delayed or Cancelled Flight with Kenya Airways?
AirHelp assists air passengers who experience flight delays or cancellations to get compensation from Kenya Airways. Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation from Kenya Airways.Check your compensation
AirHelp assists air passengers who experience flight delays or cancellations to get compensation from Kenya Airways. Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation from Kenya Airways.
Most Popular Flight Routes
|1.||MBA (Mombasa) to NBO (Nairobi)|
|2.||EBB (Entebbe) to NBO (Nairobi)|
|3.||JNB (Johannesburg) to NBO (Nairobi)|
|4.||DAR (Dar Es Salaam) to NBO (Nairobi)|
|5.||DXB (Dubai) to NBO (Nairobi)|
Delayed or Cancelled Flight Routes with Kenya AirwaysAs only 2.51% of KQ flights are heavily delayed or canceled, you’re likely to arrive at your destination on time. However, there are some routes that are affected more often than others. Here is our list of Kenya Airways’s routes that are most frequently affected by flight disruptions:
|1.||COO (Cotonou) to NBO (Nairobi)||87%|
|2.||COO (Cotonou) to LOS (Lagos)||79%|
|3.||DLA (Douala) to NSI (Yaounde)||78%|
|4.||NBO (Nairobi) to NSI (Yaounde)||74%|
|5.||DZA (Dzaoudzi) to HAH (Moroni)||68%|
Had a flight delay with Kenya Airways in the last 3 years? You could be eligible to claim compensation.
Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Kenya Airways you could be eligible for up to $600 in compensation for delays or cancellations and up to $1350 for overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.
Kenya Airways Claim Processing Efficiency
With a 8.21 score, Kenya Airways customer service is comparable to the other main African airlines. To determine this score we analyzed Kenya Airways’s claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.
We have only used AirHelp claim data and not claims that Kenya Airways may have received from other channels.