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Norwegian Air Shuttle (D8)

Norway


Norwegian Air Shuttle is the #71 airline in our worldwide airline ranking.
7,9

On-Time Performance

6

Quality of service

4,1

Claim Processing

Norwegian Flight Delays and Flight Cancellations


7,9

On-Time Performance

Despite transporting millions of passengers, Norwegian Air Shuttle manages to hold true to its tight schedule, ranking 7.87 for punctuality. Last year only 0.74% of all departing flights operated by Norwegian Air Shuttle were canceled or heavily delayed (more than three hours).

Other Major Carriers

Compared to other major European airlines, Norwegian Air Shuttle’s on-time performance score is 7.87 out of 10.
Airline On-Time Performance
Wideroe 9,5
SAS Scandinavian Airlines 8,2
KLM 7,9
Flight Delay Compensation

Had a Delayed or Cancelled Flight with Norwegian?

AirHelp assists air passengers who experience flight delays or cancellations to get compensation from Norwegian Air Shuttle . Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation from Norwegian Air Shuttle.

Check your compensation

Most Popular Flight Routes

Delayed or Cancelled Flight Routes with Norwegian

As only 0.74% of D8 flights are heavily delayed or canceled, you’re likely to arrive at your destination on time. However, there are some routes that are affected more often than others. Here is our list of Norwegian Air Shuttle’s routes that are most frequently affected by flight disruptions:
Route Flights
disrupted
1. ALC (Alicante) to ARN (Stockholm) 49%
2. HEL (Helsinki) to TFS (Tenerife) 48%
3. AMS (Amsterdam) to ARN (Stockholm) 43%
4. LGW (London) to OSL (Oslo) 41%
5. AGP (Malaga) to HEL (Helsinki) 41%

Had a flight delay with Norwegian in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Norwegian Air Shuttle you could be eligible for up to $600 in compensation for delays or cancellations and up to $1350 for overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

Check your compensation

Norwegian Service & Quality Ratings


6

Quality of service

Norwegian Air Shuttle scores 6/10 for its quality of service. This measurement is calculated using Skytrax score, a highly-trusted quality performance rating for all international and domestic airlines. The Skytrax score measures each airlines on a number of factors including airline product, cabin seating, amenities and service delivery among other key aspects.

Norwegian Claim Processing Efficiency


4,1

Claim processing

With a 4.07 score, Norwegian Air Shuttle customer service is comparable to the other main European airlines. To determine this score we analyzed Norwegian Air Shuttle’s claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

We have only used AirHelp claim data and not claims that Norwegian may have received from other channels.

About Norwegian


Norwegian is one of the three major low-cost carriers in Europe, along with Ryanair and EasyJet. It was founded in 1993 and launched its long-haul operations in 2013. It operates over 400 routes to nearly 130 destinations in 35 countries on four continents.The busiest routes in Norwegian's network are the Oslo to Bergen and the Oslo to Trondheim routes with 15 daily round-trips. The airport outside Scandinavia with the most Norwegian flights is London to Gatwick, with 24 daily Norwegian round-trips.

Norwegian Headquarters

Norwegian is headquartered in Fornebu in Norway. The airline is not part of any alliance with other airlines, but does offer its own bonus program.

Baggage Claim Issues

Baggage Claim Issues with Norwegian

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from Norwegian. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.
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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, cancelled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

Check your compensation