CancelButton to close modal window

How can we help?

Search results

Results for

No results for

    How do I know if I’m entitled to compensation?

    Check Compensation

    Most asked questions

    • Why does it take so long?

      Well, some claims are processed very quickly and others take longer. We process your claim, but then it’s up to the airline to accept it. How long this takes can vary, depending on which airline you’re claiming from, what time of year it is and whether or not the airline is suddenly having to deal with a lot of claims at once. So if you’re unlucky, the process can take a while. But don’t lose hope!

    • Am I entitled to compensation?

      If you recently experienced a delayed, cancelled, or overbooked flight, you may be eligible for compensation. However, the laws differ quite a bit based on where you’re flying. Here’s a breakdown:

      If you’re flying within the US

      Flights within the US are only eligible for compensation if they are overbooked, you then are denied boarding, and the rerouted flight they put you on gets you to your destination one hour late or more.

      If you’re flying to or from Europe

      Flights to or from Europe are eligible for compensation if they are delayed, cancelled, or overbooked due to a situation they could control. Situations that the airlines couldn’t control (such as a weather event) are exempt from compensation.

    • Are there any extra costs in case of legal action?

      Often airlines think they can get away with not paying the correct compensation amount. That is when we take legal action. There are many costs involved, but none for you. AirHelp will pay all the extra costs, including court fees and attorney fees, whether the case is won or lost. If we win you compensation after legal action, we charge the Legal Action Fee. See our Price List.

    • How much am I entitled to?

      The amount of compensation depends on the distance of your flight.

      DELAY (at final destination after potential rebooking and/or re-routing)Distance
      less than 2 hoursmore than 2 hoursmore than 3 hoursmore than 4 hoursnever arrived
      Denied boarding*€ 250€ 250€ 250€ 250€ 250< 1500 km
      € 400€ 400€ 400€ 400€ 4001500 km < 3500 km
      € 600€ 600€ 600€ 600€ 6003500 km <
      Delayed€ 0€ 0€ 250€ 250€ 250< 1500 km
      € 0€ 0€ 400€ 400€ 4001500 km < 3500 km
      € 0€ 0€ 300€ 600€ 6003500 km <
      Cancelled**€ 125€ 250€ 250€ 250€ 250< 1500 km
      € 200€ 200€ 400€ 400€ 4001500 km < 3500 km
      € 300€ 300€ 300€ 600€ 6003500 km <

      * The compensation is due immediately and irrespective of any re-routing offered.

      ** The compensation may be halved by the airline in case the delay, after offered and accepted re-routing, was less than 2, 3 or 4 hours depending on the length of the flight.

    Back to top
    We’re help to help you

    Can't find an answer?

    If you have a claim with AirHelp, log in to contact us.