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    How do I know if I’m entitled to compensation?

    Check Compensation

    Fees and Payout Methods

    • Will I still have to pay if the case is lost in court?

      AirHelp works on a “no win, no fee”basis. So if we don’t win the case in court, we won’t charge you any fee for our services — that’s part of AirHelp’s promise.

    • Why is the webform rejecting my SWIFT?

      This usually happens if the SWIFT code you provided was for the wrong branch of your bank. The quickest and easiest way to get the correct SWIFT number is by contacting your bank.

    • What are your fees?

      AirHelp does not charge any advance payment in order to use our services and we work on a “no win, no fee” basis. If a claim is successfully resolved and our customer receives their compensation we will charge a fixed fee which is based on the amount of compensation claimed.

      You can find all our fees and learn more about our Fee structure in our Price List.

      Typically we will deduct our service fee from the compensation.

      In the event that the airline is uncooperative, we may take your claim to court. Only if we win your case, will we deduct a legal fee and our service fee. The total of these fees will not exceed 50% of the compensation amount.

      AirHelp will take care of the entire claim process on your behalf and bear all incurred costs, including lawyers and courts fees. Furthermore, if we aren’t successful with getting your compensation you will not be charged anything, regardless of how much work we have carried out on your claim.

    • How and when will I receive my compensation?

      We pride ourselves on providing secure and quick methods to pay out our customers. Once we receive your compensation from the airline, we will send you an email asking you to login to your Customer Dashboard and select your preferred payout method. Please keep in mind that the payout methods may vary depending on your country and whether you submitted your claim directly on our website or via one of our travel partners.

    • How much do I have to pay you?

      AirHelp is dedicated to helping air passengers in every way we can. If we can’t help, we don’t charge any fee whatsoever.

      If we succeed in getting you your compensation, all of our fees are explained in the Price List. Essentially, the basic cost is 25% of the compensation received for our regular customers and 35% of passengers who submitted claims through an Online Travel Agency (OTA).

      If we have to take your case to court, we will implement a legal action fee to help us cover the legal costs involved in your case. The legal action fee will amount to 50% of the total value of your compensation. This rate is fixed: we will never charge more than that, no matter what.

      The fees we charge include every element of the claims process: our communication with the airline, all the professional assistance we provide across multiple channels, the preparation and undertaking of legal action if necessary. So, once your claim is with us, you sit back and relax. We’ll take care of the rest.

      For cases other than EC 261, we invite you to take a look at the top of our Price List.

    • What are IBAN and SWIFT numbers and where can I find them?

      IBAN is an internationally agreed system of identifying bank accounts across national borders, it consists of up to 34 alphanumeric characters including a country code, two check digits, your domestic bank account number, branch identifier, and potential routing information.

      A SWIFT or BIC code is a unique identification code for both financial and non-financial institutions used when transferring money between banks, particularly for international wire transfers.

      Since it is essential to have the correct bank details to send your compensation, we advise you confirm both the IBAN and the SWIFT codes with your bank.

    • Why do I need to call PayPal?

      You should call PayPal in order to confirm that your limits are removed and inform them that you expect xxx amount of money sent to your account. If you don’t do this, it can sometimes take longer to get your money.

      Here’s how you do it:

      1. Log in to your PayPal account
      2. Go to “Contact”
      3. Select “Call us”
      4. Call the given number. You will be asked for a unique number which helps PayPal identify you.
    • How do I change the ‘receiving limit’ on Paypal?

      • After logging in to PayPal, click “See how much you can send with PayPal” in the bottom left-hand corner.
      • Select “Receiving limit per year” and click the “Lift Limits” button.
      • Click on “Provide identification” and upload two required documents.
      • Upload required documents.Then send the files when both documents are uploaded successfully.
    • How do I unblock foreign currencies and create a EUR account on PayPal?

      1. After logging in to PayPal, click the “Wallet” tab on the main page
      2. Then click “Paypal balance”
      3. Select “Manage currencies”
      4. The next step is to add a new currency (EUR)
      5. This will open a EUR balance for your account



    • What is PayPal?

      PayPal is an international platform for payments and money transfers. Here are the four steps you will need to complete while using PayPal:

      1. Verify your account
      2. Unblock foreign currencies / create EUR account
      3. Remove “Receiving limit”
      4. Call PayPal

      When you’ve ticked off these steps, you’ll be able to receive your money from AirHelp.

    • How do I get verified on PayPal?

      1. After logging in to PayPal, click the “Wallet” tab on main page.
      2. To verify your account, link either your bank account or credit card by clicking on the “link a card or bank” button.
      3. After linking and selecting the account back in the “Wallet” tab, PayPal will ask you to enter your bank details to link your bank account and your PayPal account.
      4. Your account will be charged a small amount for confirmation*. Enter the code in the title of the charge made to your account, then click Submit.

      (*The random deposits are temporary, and will eventually be debited from your bank account statement.)

    • How much does it cost to get my compensation?

      AirHelp charges no additional fees for any form of payment.

      In some instances, PayPal may charge you for withdrawing the money, and banks may charge for check processing.

      If you want to learn more about the AirHelp Fee policy on transfers, visit our Price List for details.

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