Frequently Asked Questions

Air Passenger Law Featured

  • Are delayed flights eligible for compensation?

    The answer depends on your flight details. EU flights – EU flights should be eligible for compensation if the flight and the delay meet some basic criteria:
    • The flight must be arriving at an EU airport on a European carrier or departing from an EU airport on any airline.
    • The delay must be greater than 3 hours at the passenger’s final destination.
    US domestic flights – Delayed flights from one US city to another with US carriers are not usually eligible for compensation. International flights – Flights from one country to another, even within the EU, may be eligible for expenses or damages resulting from the delay. There is more information on our Know Your Rights pages, but if you have any doubts or questions about your disrupted flight’s eligibility, the fastest way to check is to use the AirHelp eligibility check and enter your flight details.
  • How do I know if I’m entitled to compensation?

    You can check the eligibility of your claim via our webform.

    It is completely free of charge, no obligation. It only takes 3 minutes and can give instant feedback as to the eligibility of your claim.

  • My airline refused to compensate me after my disrupted flight - what can I do?

    If you think you’re entitled to compensation for your flight problem and the airline won’t do anything about it, not to worry! We can possibly still help you. File a claim for your flight to see if we can get that compensation for you. We’ll even take the airline to court if they don’t meet their legal obligation to you.

  • What are the extraordinary circumstances that are beyond the airlines’ control?

    The airline is not liable under EU regulation EC 261 and other similar air passenger laws if the flight disruption was due to “extraordinary circumstances.” These are scenarios which could not have been avoided even if all reasonable measures had been taken and include situations like medical emergencies, labor strikes, serious adverse weather conditions, and Air Traffic Control restrictions, to name a few. In addition, events that qualify as “Force majeure,” such as wars and riots, as well as “Acts of God”—hurricanes, earthquakes, etc.—also exempt the airline from liability.
  • My flight was delayed less than three hours but I missed my connecting flight. Can I claim compensation?

    For EU flights, the answer is most likely “yes.” Under European regulation EC 261, eligibility for compensation is based on the length of delay at your final destination. If your missed connection makes you more than three hours late overall, you should be eligible, provided all of your connecting flights were part of the same flight reservation, under the same booking reference number.

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