Delayed or cancelled flights affect thousands of passengers every year, but 85% of travellers don't realise that they can claim compensation for these disruptions - or that delayed flight claims are worth up to £520 each. The fact is, the law protects passengers from disrupted services and forces airlines to deliver defined service standards - or pay compensation of up to £520 to affected passengers, per incident of disruption.
Don't be like the 55% of passengers who don't claim compensation for delayed flight services because they are put off by the complexity of the process. Yes, the detail of the law and the claim process itself can be complicated if you are trying to navigate it without help. But this is where AirHelp steps in to assist millions of people every year. In Europe, EU-261/2004 is the regulation to know and the one that offers a high degree of protection for all passengers flying out of, and often into, European airports.
Other similar pieces of law exist across the world to protect you and to ensure airlines pay compensation when they don't deliver their flights to service standards. We make it quick, easy and hassle-free to understand your rights and to submit a claim in just a few clicks. Simply add the details of your flight disruption into our website form and we'll tell you whether you can claim. Our comprehensive database does the searching and our template forms make the entire process completely simple. Even better, it costs you nothing! Trust the experts at AirHelp to support your rights and to get you the compensation that you are owed for flight disruption - simply add your details today. Read on to find out more.
AirHelp is the world's largest air passenger rights organisation, here to help air travellers secure compensation for delayed, cancelled, or overbooked flights .
We make claiming compensation easy and stress-free. Whether you are unsure of your rights, lack the time, or simply want an expert to handle your entire claim for you, AirHelp can help you get what you are rightfully owed.
We operate on a no win, no fee basis, so you can check your compensation risk-free.
How do you know when you should claim compensation for a delayed or cancelled flight? Though the law can be complicated, we're here to break it down for you:
Delayed flights: you may be able to claim compensation if your flight arrived 3 hours or more late.
Cancelled flights: you may be eligible for compensation if your flight was cancelled less than 14 days before it was due to depart.
Overbookings: you are owed compensation any time you are denied boarding through no fault of your own — so long as you didn't voluntarily give up your seat.
We should note that if extraordinary circumstances were involved, arirlines are under no obligation to pay compensation. Examples of extraordinary circumstances include bad weather, travel restrictions, and air traffic control strikes. Though these situations cause delays and cancellations, the airline isn't at fault, so can't be expected to offer compensation.
Remember these are European flight regulations and so only apply to flights departing from an EU airport, or flights landing in the EU with a European airline. The table below makes it clear which flights are covered:
|All flights under 1,500 km||Up to £220 per person|
|Internal EU flights over 1,500 km||Up to £350 per person|
|Non-internal EU flights between 1,500 - 3,500 km||Up to £350 per person|
|Non-internal EU flights over 3,500 km||Up to £520 per person|
Table shows values in € as specified in EC 261
In some circumstances the compensation amount may differ from the standard amounts shown above. The easiest way to find out what you’re owed is to use our Compensation Check.
If you experience a flight delay or cancellation, here's what you should do:
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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.
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