Wondering whether you can claim compensation for a delayed flight? The answer is yes, and it could be worth up to £520. Even better, in most cases you have three years - and sometimes even longer - in which to submit a claim. Read on to find out more about how legislation protects you against disrupted flight services, and how you can find out if you have a claim in just a few clicks.
Millions of passengers experience disruptions to their flights each year. These can be related to delayed flights, cancelled flights, or when a flight is overbooked and you are simply prevented from boarding at all! But what 85% of passengers don't realise is that the law is there to protect them in these situations and that thanks to the EC 261 legislation, they may be eligible for compensation of up to £520.
The good news to is that you don't need to get your head around a complex legal process or make a difficult claim with a lot of paperwork. AirHelp makes it easy and has helped millions of passengers to understand their rights and claim the compensation that they are due. To find out whether you have a claim, simply enter the details of your affected flight into our database and we will tell you instantly whether you are eligible. We can then complete and submit your claim for you, completely free of charge and without any hassle.
AirHelp is the world's largest air passenger rights organisation, here to help air travellers secure compensation for delayed, cancelled, or overbooked flights .
We make claiming compensation easy and stress-free. Whether you are unsure of your rights, lack the time, or simply want an expert to handle your entire claim for you, AirHelp can help you get what you are rightfully owed.
We operate on a no win, no fee basis, so you can check your compensation risk-free.
How do you know when you should claim compensation for a delayed or cancelled flight? Though the law can be complicated, we're here to break it down for you:
Delayed flights: you may be able to claim compensation if your flight arrived 3 hours or more late.
Cancelled flights: you may be eligible for compensation if your flight was cancelled less than 14 days before it was due to depart.
Overbookings: you are owed compensation any time you are denied boarding through no fault of your own — so long as you didn't voluntarily give up your seat.
We should note that if extraordinary circumstances were involved, arirlines are under no obligation to pay compensation. Examples of extraordinary circumstances include bad weather, travel restrictions, and air traffic control strikes. Though these situations cause delays and cancellations, the airline isn't at fault, so can't be expected to offer compensation.
Remember these are European flight regulations and so only apply to flights departing from an EU airport, or flights landing in the EU with a European airline. The table below makes it clear which flights are covered:
|All flights under 1,500 km||Up to £220 per person|
|Internal EU flights over 1,500 km||Up to £350 per person|
|Non-internal EU flights between 1,500 - 3,500 km||Up to £350 per person|
|Non-internal EU flights over 3,500 km||Up to £520 per person|
Table shows values in € as specified in EC 261
In some circumstances the compensation amount may differ from the standard amounts shown above. The easiest way to find out what you’re owed is to use our Compensation Check.
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