Refunds, Reimbursement, and Compensation: Westjet

While Westjet isn't a European airline, whenever they fly in Europe they comply with European regulations. That is good news for any passenger affected by a flight cancellation, as a last-minute cancellation of a European departure may entitle them to a fair Westjet compensation payout.

With any Westjet flight cancellation, you'll be offered an alternative flight to your destination, or you can get your money back with a full refund if that's what you'd prefer. But in addition, if your flight was canceled less than 14 days before you were due to depart a European airport, EU laws say passengers may be entitled to up to £520 per person in compensation.

If Westjet was able to offer you an alternative flight that would land at a very similar time to your original, they won't have to pay you compensation. They would also be exempt from paying compensation if there were extraordinary circumstances which made the cancellation necessary. That means anything that is beyond the airline's control, for example, bad weather, a medical emergency, or some form of disruptive event affecting the airport.

Because there are these exceptions, the easiest way to check if you're owed Westjet canceled flight compensation is to use our free compensation calculator.

If you've been on a late flight departing from a European airport, it's worth checking if you're owed Westjet flight delay compensation. That's because under EU law, flights that are delayed by 3 hours or more might be eligible for up to £520 per person in compensation from their airline.

It doesn't matter where you were flying to — what does matter is your arrival time. For compensation, it is the time that you arrived in your destination that's significant, not the time that you took off. So even if you technically departed on time, if you arrived at your destination more than 3 hours late, you may be eligible for compensation.

One important exclusion is for those Westjet flight delays that are caused by extraordinary circumstances. This refers to situations that are outside of the airline's control. Common examples are delays caused by bad weather or an air traffic control strike. Because the airline cannot prevent these delays, they shouldn't have to pay compensation for them.

But if the delay is due to something they can control — such as a strike by Westjet staff, or a maintenance issue, you're entitled to make a flight delay compensation Westjet claim.

Table shows values in € as specified in EC 261

All paying passengers are treated equally by EC 261. It doesn't matter where a passenger is from, whether they are an adult or a child, or how much they paid for their ticket — the compensation amounts are the same.

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

Can I get a refund and compensation if my Westjet flight was canceled due to coronavirus?

WestJet and WestJet Encore currently fly to 100 destinations in 20 countries throughout North and Central America, the Caribbean and Europe including 36 cities in Canada and 21 in the United States.