Reimbursement and Compensation: Uni Airways

Any Uni Airways flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.

This law, known as UK 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. They must also offer accommodation and replacement flights if necessary.

But more than that, if Uni Airways is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. All the details are included in our guide to flight delay compensation.

So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed Uni Airways flight delay compensation. Don’t miss out on up to £520 per person.

We make claiming compensation for Uni Airways flight delays as easy as possible. Our compensation check tool, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. You can usually claim for flights from as far back as 3 years ago.

In Europe, UK 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.

If there's any Uni Airways flight cancellation less than 14 days before the flight was due to depart from a European airport, passengers may be eligible for Uni Airways flight cancellation compensation, up to £520 per person.

That's unless there were some kind of extraordinary circumstances which gave Uni Airways no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.

Airlines like Uni Airways also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.

Even though Uni Airways is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with Uni Airways are protected by UK 261, one of the world's most comprehensive air passenger rights laws.

This gives passengers the right to claim flight delay compensation, Uni Airways cancellation compensation, or overbooking compensation if Uni Airways is responsible for the issue.

Unfortunately, the same protections don't apply for flights going the other way. Uni Airways passengers who land in the EU are not covered by UK 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.

Which Uni Airways Flights are Covered by UK 261?

Table shows values in € as specified in UK 261

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

UNI Airways, a regional airline based in Zhongshan, Taipei, Taiwan, primarily focuses on operating domestic routes. It operates as a subsidiary of the Evergreen Group, making it a sister airline to the main carrier, EVA Air. Previously known as Makung Airlines until 1996, when EVA Air acquired a majority stake in the company, UNI Airways underwent a merger in 1998. This merger involved Great China Airlines and Taiwan Airways, both of which also had ties to EVA Air, resulting in the formation of UNI Airways (UNI Air). In recent years, UNI Air has held the largest market share in the domestic Taiwan market and has expanded its operations to include international flights. To address overcapacity, some of its former McDonnell Douglas MD-90 and current ATR 72 aircraft were repurposed and operated under its parent company, EVA Air. Additionally, UNI Air has introduced international services, originating from the southern Taiwanese city of Kaohsiung. Furthermore, in 2007, the airline obtained permission to commence flights to Japan.

Contact Information:

• Website: http://www.uniair.com.tw/
• Customer Service International Number: 886-2-25086999
• Headquarters Address: 8 Flr, No.117, Sec. 2, Chang-An E. Rd, Zhongshan Dist, Taipei City 104, Taiwan