No-one wants to hear that their flight has been delayed, or even worse, canceled. But if it has happened to you, we may be able to help you claim up to £520 (£520) per person in either HOP! delay compensation or HOP! cancellation compensation. We'll calculate how much you're eligible for under Europe's EC 261 regulation, and we make claiming it simple.
If you've heard your journey will be affected by HOP! flight cancellations it pays to know about Europe's EC 261 air passenger rights.
In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.
Passengers due to depart from a European airport are always entitled to a full refund if their flight is canceled and Hop can't offer an acceptable replacement. Additionally, for any Hop flight cancellation less than 14 days before the flight, passengers may also be eligible for Hop flight cancellation compensation, up to £520 per person.
That's unless there were some kind of extraordinary circumstances which gave Hop no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.
Airlines like Hop also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.
Covered by EC 261 | |
---|---|
Flights departing EU airports | ✔️ Yes |
Flights arriving at EU airports | ❌ No |
Distance | Compensation |
---|---|
All flights under 1,500 km | Up to £220 per person |
Internal EU flights over 1,500 km | Up to £350 per person |
Non-internal EU flights between 1,500 - 3,500 km | Up to £350 per person |
Non-internal EU flights over 3,500 km | Up to £520 per person |
Table shows values in € as specified in EC 261
As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.
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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.
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