Reimbursement and Compensation: Hop!

    Reimbursement and Compensation: Hop!

    At AirHelp, we think passengers deserve fair compensation when their travel plans are torn apart by flight delays or cancellations. If you were flying in or out of the UK or Europe you could be owed up to £520 per person (€600 in the EU), thanks to air passenger rights laws. Click below to start checking how much you're entitled to in Hop! delay compensation and Hop! cancellation compensation. Our expert team is ready to help you claim it.

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    Hop! Flight Cancellation Compensation

    Regardless of whether you're at home or abroad when you find out about your Hop! flight cancellation, you're going to have a lot of questions and concerns. The first thing to know is that Hop! should find you a new flight, or offer you a full refund.

    But because flight cancellations almost always play havoc with your travel plans, you should check whether you're also entitled to claim Hop! cancelled flight compensation to help make up for the disruption.

    Under UK and EU regulations, Hop! should pay passengers up to £520 per person when they cancel flights at late notice — that is, any flight cancellation less than 14 days before it was due to depart.

    Hop! will not have to pay compensation if they were able to offer a replacement flight with similar departure and arrival times to the original. You can check the exact requirements on our flight cancellation compensation page.

    Airlines also don't have to pay compensation if extraordinary circumstances were at play. That means that if an unusual situation occurred that was outside of the airline's control but forced a cancellation, there's no Hop! flight cancellation compensation owed. Typical examples include bad weather or a strike by air traffic control.

    Delayed or cancelled flight with Hop!? Find out if you're owed up to £520 in compensation

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    Hop! Flight Delay Compensation

    Whenever you're kept waiting by Hop! flight delays, it's worth checking whether you're entitled to compensation for your time. If Hop! is responsible for the delay, both UK and EU regulations say that passengers are owed up to £520 per person when they're delayed by 3 hours or more.

    When you're claiming flight delay compensation, Hop! will check what time the flight arrived at the final destination. That's because for flight delay claims it is the time that you arrived that is important, not the time of departure. AirHelp owns one of the most comprehensive databases of flight stats available, so we can always back up Hop! flight delay compensation claims with the exact delay time.

    Airlines like Hop! do not have to pay out compensation if there's some external reason for the delay. That means delays caused by bad weather, an incident at the airport, or air traffic control strikes are not eligible for compensation. These kind of situations are called extraordinary circumstances.

    You can learn more about what is and isn't included on our flight delay compensation page.

    Claim up to £520 in compensation if your flight has been delayed, cancelled, or overbooked within the last 3 years.

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    What do Air Passenger Rights Say?

    EC 261 applies to almost all of Hop!'s flights, since Hop! has their HQ in the EU. The regulation lays out the care passengers can expect from airlines in the event of flight delays, cancellations, and overbookings, and it clearly states in what situations passengers are owed compensation.

    Travelers are allowed to claim compensation for past flights under EC 261 — often you can still claim for flights in the past 3 years.

    Which Hop! Flights are Covered by EC 261?

    Covered by EC 261
    Flights departing EU airports ✔️ Yes
    Flights arriving at EU airports ✔️ Yes

    How Much Hop! Flight Compensation?

    All flights under 1,500 kmUp to €250 per person
    Internal EU flights over 1,500 kmUp to €400 per person
    Non-internal EU flights between 1,500 - 3,500 kmUp to €400 per person
    Non-internal EU flights over 3,500 kmUp to €600 per person

    Table shows values in € as specified in EC 261

    As with any law, there are exceptions and special circumstances that can affect each specific claim, including how much compensation is owed. AirHelp makes it simple to check compensation here.

    About Hop!

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    AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.


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