stars

United Airlines (UA)

USA


United Airlines is the fourth busiest carrier in the US and the #29 airline in our worldwide airline ranking. Around 143 million air passengers fly with United every year to 342 different destinations.
7,7

On-Time Performance

6

Quality of service

9,1

Claim Processing

United Airlines Flight Cancellations and Flight Delays Compensation


7,7

On-Time Performance

The airline's average flight delay percentage (>15min) between December 2016 - March 2017 was 23%, which is more than both American Airlines and Delta Air Lines. United carries the most passengers on the route between Los Angeles International to San Francisco International Airport, with 2243 flights over the last three months. Last year, only 3.23% of all departing flights operated by United were canceled or heavily delayed (more than three hours). United ranks 7.7 for punctuality. For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to $600. Alternatively, if you are denied boarding due to an overbooked flight with United you may be entitled to up to $1350. Learn more about your air passenger rights when traveling with United.

Other Major Carriers

Compared to other major airlines, United’s on-time performance score is 7.7, which is below the average.
AirlineOn-Time Performance
Ryanair 8,8
Delta 8,1
American Airlines 8
Flight Delay Compensation

Had a Delayed or Cancelled Flight with United Airlines?

Between December 2016 – March 2017, 23% of flights operated by United were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to $600 in compensation.

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Most Popular Flight Routes

Delayed or Cancelled Flight Routes with United Airlines

As 23% of United flights are delayed (more than 15 mins) or canceled, it can be an unreliable airline for getting to your destination on time. However, there are some routes that are affected more often than others. Here is our list of United routes that are most frequently affected by flight disruptions:
RouteFlightsndisrupted
1.ALB (Albany) to EWR (Newark)62%
2.EWR (Newark) to SYR (Syracuse)58%
3.EWR (Newark) to PWM (Portland)54%
4.EWR (Newark) to JAX (Jacksonville)50%
5.EWR (Newark) to IAD (Washington)50%

Had a flight delay with United Airlines in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With United Airlines you could be eligible for up to $600 in compensation for delays or cancellations and up to $1350 for overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

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United Airlines Service & Quality Ratings


6

Quality of service

United Airlines scores 6 for its quality of service. This measurement is calculated using Skytrax score, a quality performance rating for all international and domestic airlines. The Skytrax score measures each airline across a number of categories including cabin seating, amenities and service delivery among others.

United Airlines Claim Processing Efficiency


9,1

Claim processing

With a 9.1 score, United's customer service is very good. To determine this score we analyzed United’s claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

We have only used AirHelp claim data and not claims that United Airlines may have received from other channels.

About United Airlines


United Airlines is one of three major US airlines, along with Delta Air Lines and American Airlines. It operates a large domestic and international route network, with an extensive presence in the Asia-Pacific region. United is a founding member of Star Alliance, the world's largest airline alliance.

United Airlines Headquarters

The United Airlines headquarters are in Chicago. The airline is part of the Star Alliance with other major airlines such as Lufthansa or Singapore airlines.

Baggage Claim Issues

Baggage Claim Issues with United Airlines

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from United Airlines. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.
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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, cancelled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

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