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Qatar Airways (QR)

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Qatar Airways is the #3 airline in our worldwide airline ranking. The airline carries around 26 million passengers every year, making it the 13th biggest in Asia.

8

On-Time Performance

10

Quality of service

7,4

Claim Processing

Qatar Airways Flight Cancellations and Flight Delays Compensation


8

On-Time Performance

The airline's average flight delay percentage (>15min) between December 2016 - March 2017 was 20%, which is more than both Singapore Airlines and Etihad Airways. Qatar Airways carries the most passengers on the route between Doha International Airport and Dubai International Airport, with 2880 flights over the last three months. Last year only 0.41% of all departing flights operated by Qatar Airways were canceled or heavily delayed (more than three hours), so Qatar Airways scores 8 for punctuality.

For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to $600. Learn more about your air passenger rights when traveling with Qatar Airways.

Other Major Carriers

Compared to other airlines, Qatar Airways on-time performance score of 8 is below average.

AirlineOn-Time Performance
Ryanair 8,8
Delta 8,1
American Airlines 8
Flight Delay Compensation

Had a Delayed or Cancelled Flight with Qatar Airways?

Between December 2016 – March 2017, 20% of flights operated by Qatar Airways were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to $600 in compensation.

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Most Popular Flight Routes

Delayed or Cancelled Flight Routes with Qatar Airways

As 20% of Qatar Airways flights are delayed (more than 15 mins) or canceled, it can be an unreliable airline for reaching your destination on time. However, there are some routes that are affected more often than others. Here is our list of Qatar Airways routes that are most frequently affected by flight disruptions:

RouteFlightsndisrupted
1.DOH (Doha) to PEK (Beijing)53%
2.DOH (Doha) to LAX (Los Angeles)49%
3.DOH (Doha) to RUH (Riyadh)47%
4.CCU (Kolkata) to DOH (Doha)44%
5.DAC (Dhaka) to DOH (Doha)42%

Had a flight delay with Qatar Airways in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Qatar Airways you could be eligible for up to $600 in compensation for delays, cancellations, or overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

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Qatar Airways Service & Quality Ratings


10

Quality of service

Qatar Airways scores 10 for its quality of service. This measurement is calculated using Skytrax score, a quality performance rating for all international and domestic airlines. The Skytrax score measures each airline across a number of categories, including cabin seating, amenities and service delivery among others.

Qatar Airways Claim Processing Efficiency


7,4

Claim processing

With a score of 7.4, Qatar Airways customer service is below the average of other major global airlines. To determine this score we analyzed Qatar Airways claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

We have only used AirHelp claim data and not claims that Qatar Airways may have received from other channels.

About Qatar Airways


Qatar Airways Company operating as Qatar Airways, is the state-owned flag carrier of Qatar. Qatar Airways links over 150 international destinations across Africa, Central Asia, Europe, Far East, South Asia, Middle East, North America, South America and Oceania from its base at Hamad International Airport, using a fleet of more than 180 aircraft.

Qatar Airways Headquarters

The Qatar Airways headquarters is Qatar Airways Tower in Doha, Qatar.

Baggage Claim Issues

Baggage Claim Issues with Qatar Airways

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from Qatar Airways. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.
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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, cancelled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

Check your compensation