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Had a Delayed or Cancelled Flight with Swiss?

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Swiss International Air Lines (LX)


Swiss International Air Lines is the #26 airline in our worldwide airline ranking.

Swiss Flight Cancellations and Flight Delays Compensation


On-Time Performance

Despite transporting millions of passengers, Swiss International Air Lines manages to hold true to its tight schedule, ranking 7.58 for punctuality. Last year only 1.25% of all departing flights operated by Swiss International Air Lines were canceled or heavily delayed (more than three hours).

Other Major Carriers

Compared to other major European airlines, Swiss International Air Lines’s on-time performance score is 7.58 out of 10.
Other Major Carriers
AirlineOn-Time Performance
Lufthansa 7,9
British Airways 7,8
Easyjet 7,6
Flight Delay Compensation

Had a Delayed or Cancelled Flight with Swiss?

AirHelp assists air passengers who experience flight delays or cancellations to get compensation from Swiss International Air Lines. Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation from Swiss International Air Lines.

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Most Popular Flight Routes

Delayed or Cancelled Flight Routes with Swiss

As only 1.25%% of LX flights are heavily delayed or canceled, you’re likely to arrive at your destination on time. However, there are some routes that are affected more often than others. Here is our list of Swiss International Air Lines’s routes that are most frequently affected by flight disruptions:
Delayed or Cancelled Flight Routes with Swiss
RouteFlights disrupted
1.DXB (Dubai) to MCT (Muscat)71%
2.BEG (Belgrade) to ZRH (Zurich)44%
3.PVG (Shanghai) to ZRH (Zurich)42%
4.BHX (Birmingham) to ZRH (Zurich)41%
5.DEL (Delhi) to ZRH (Zurich)40%

Had a flight delay with Swiss in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Swiss International Air Lines you could be eligible for up to $600 in compensation for delays or cancellations and up to $1350 for overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

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Swiss Service & Quality Ratings


Quality of Service

This score is based on a series of public customer review sources, as well as our own internal data.

Swiss Claim Processing Efficiency


Claim processing

With a 7.27 score, Swiss International Air Lines customer service is comparable to the other main European airlines. To determine this score we analyzed Swiss International Air Lines’s claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

We have only used AirHelp claim data and not claims that Swiss may have received from other channels.

About Swiss

Swiss International is part of Lufthansa group, along with the likes of of Austrian and Condor Airlines. The whole group is the 10th biggest in the world. Eurowings is a low cost airline in Germany, with a network of domestic and international flights.

Swiss Headquarters

Swiss International is headquartered in Zürich Airport. The airline is part of the Star Alliance with other major airlines such as SAS and United.

Baggage Claim Issues

Baggage Claim Issues with Swiss

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from Swiss. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.
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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, cancelled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

Check your compensation