stars

Latam Airlines Group (LA)

Chile


Latam Airlines Group is the #32 airline in our worldwide airline ranking.
8,8

On-Time Performance

6

Quality of service

7,9

Claim Processing

Latam Airlines Group Flight Cancellations and Flight Delays Compensation


8,8

On-Time Performance

Despite transporting millions of passengers, Latam Airlines Group manages to hold true to its tight schedule, ranking 8.84 for punctuality. Last year only 2.48% of all departing flights operated by Latam Airlines Group were canceled or heavily delayed (more than three hours).

Other Major Carriers

Compared to other major South American airlines, Latam Airlines Group’s on-time performance score is 8.84 out of 10.
Airline On-Time Performance
Ryanair 8,8
Delta 8,1
American Airlines 8
Flight Delay Compensation

Had a Delayed or Cancelled Flight with Latam Airlines Group?

AirHelp assists air passengers who experience flight delays or cancellations to get compensation from Latam Airlines Group. Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation from Latam Airlines Group.

Check your compensation

Most Popular Flight Routes

Delayed or Cancelled Flight Routes with Latam Airlines Group

As only 2.48% of LA flights are heavily delayed or canceled, you’re likely to arrive at your destination on time. However, there are some routes that are affected more often than others. Here is our list of Latam Airlines Group’s routes that are most frequently affected by flight disruptions:
Route Flights
disrupted
1. AEP (Buenos Aires) to BHI (Bahia Blanca) 36%
2. AEP (Buenos Aires) to BRC (San Carlos de Bariloche) 35%
3. AEP (Buenos Aires) to COR (Cordoba) 33%
4. AEP (Buenos Aires) to TUC (Tucuman) 32%
5. AEP (Buenos Aires) to MDZ (Mendoza) 32%

Had a flight delay with Latam Airlines Group in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Latam Airlines Group you could be eligible for up to $600 in compensation for delays or cancellations and up to $1350 for overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

Check your compensation

Latam Airlines Group Service & Quality Ratings


6

Quality of service

Latam Airlines Group scores 6/10 for its quality of service. This measurement is calculated using Skytrax score, a highly-trusted quality performance rating for all international and domestic airlines. The Skytrax score measures each airlines on a number of factors including airline product, cabin seating, amenities and service delivery among other key aspects.

Latam Airlines Group Claim Processing Efficiency


7,9

Claim processing

With a 7.87 score, Latam Airlines Group customer service is comparable to the other main South American airlines. To determine this score we analyzed Latam Airlines Group’s claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

We have only used AirHelp claim data and not claims that Latam Airlines Group may have received from other channels.

About Latam Airlines Group


Latam Airlines Group Headquarters

Baggage Claim Issues

Baggage Claim Issues with Latam Airlines Group

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from Latam Airlines Group. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.
Learn More

Get travel tips, insights, and more

Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, cancelled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

Check your compensation