stars

Air France (AF)

France


Air France is the largest airline in France, and the #12 airline in our worldwide airline ranking. More than 90 million air passengers fly with Air France every year, making the Air France-KLM group the fourth biggest in Europe.

7,6

On-Time Performance

8

Quality of service

8,2

Claim Processing

Air France Flight Cancellations and Flight Delays Compensation


7,6

On-Time Performance

The airline's average flight delay percentage (>15min) between December 2016 - March 2017 was 24%, which is less than Turkish Airlines but more than Tunisair. Air France carries the most passengers on the route between Paris Orly and Toulouse, with more than 3000 flights over the last three months. Air France ranks 7.6 for punctuality. Last year only 1.7% of all departing flights operated by Air France were canceled or heavily delayed (more than three hours).

For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to €600. Alternatively, if you are denied boarding due to an overbooked flight with Air France you may also be entitled to up to €600. Learn more about your air passenger rights when traveling with Air France.

Other Major Carriers

Compared to other major European airlines, Air France’s on-time performance score is 7.6, which is below average.

AirlineOn-Time Performance
Ryanair 8,8
Lufthansa 7,9
British Airways 7,8
Flight Delay Compensation

Had a Delayed or Cancelled Flight with Air France?

Between December 2016 – March 2017, 24% of flights operated by Air France were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than 3 hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation.

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Most Popular Flight Routes

Delayed or Cancelled Flight Routes with Air France

As 24% of Air France flights are delayed (more than 15 mins) or canceled, it can be an unreliable airline for getting to your destination on time. However, there are some routes that are affected more often than others. Here is our list of Air France’s routes that are most frequently affected by flight disruptions:

RouteFlightsndisrupted
1.CDG (Paris) to TUN (Tunis)44%
2.MLH (Basel) to ORY (Paris)40%
3.CDG (Paris) to HAV (Havana)40%
4.CDG (Paris) to CMN (Casablanca)38%
5.CDG (Paris) to WAW (Warsaw)36%

Had a flight delay with Air France in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Air France you could be eligible for up to 600€ in compensation for delays, cancellations and overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

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Air France Service & Quality Ratings


8

Quality of service

Air France scores 8 for its quality of service. This measurement is calculated using Skytrax score (http://www.airlinequality.com/ratings/a-z-airline-rating), a quality performance rating for all international and domestic airlines. The Skytrax score measures each airlines across a number of categories, including cabin seating, amenities and service delivery among others.

Air France Claim Processing Efficiency


8,2

Claim processing

With a score of 8.2, Air France's customer service is good. To determine this score we analyzed Air France’s claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

We have only used AirHelp claim data and not claims that Air France may have received from other channels.

About Air France


Air France is one of the main airlines in Europe. The airline's major hub is located in Paris Charles de Gaulle. Air France operates more than 50% of all flights departing and arriving to Charles de Gaulle. Air France is a founder of SkyTeam alliance, along with Delta Air Lines.

Air France Headquarters

Air France is headquartered in Tremblay-en-France, north of Paris.

Baggage Claim Issues

Baggage Claim Issues with Air France

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from Air France. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.
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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, cancelled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

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