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Canadian passengers travelling to Europe beware: Be prepared to defend your rights ahead of Ryanair’s staff strikes this summer

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Help your friends by sharing AirHelp and get €10!

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Toronto, ON –  Canadian passengers bound for Europe this summer may suffer the consequences of Ryanair’s most recent staff strikes,following confirmation of Irish pilot strikes on July 12th, , It has come to light that an agreement with flight attendants’ unions has not been reached, meaning that they will go to strike across hot travel destinations including Italy, Spain, Portugal and Belgium on July 25-26th..  Furthermore, German labour union Vereinigung Cockpit, representing pilots, likewise has not reached an agreement yet, which may lead to a further strike in August in Germany if an agreement is not reached by end of July. Henrik Zillmer, Founder and CEO   of the world’s leading flight compensation company, AirHelp,explains:

“Ryanair flights will be disrupted on the 25 – 26th of  July due to flight attendant strikes following failed negotiations with trade unions Sitcpla, SNPVAC, CNE/LBC and UILTASPORTI and pilot strikes in Ireland. Should pilots in Germany follow suit, further strikes are to be expected in August across Germany. Flight attendant strikes are the consequence of staff requests to stop employment under Irish law exclusively. Affected passengers whose flights arrive at the destination due to a possible strike with at least three hours delay may be entitled to compensation of up to €600 per person. This also applies to travelers whose Ryanair flight is canceled if they are informed of the cancellation of their flight less than 14 days before the actual departure date.”

In April this year, the European Court of Justice ruled that airline staff strikes cannot be considered as an extraordinary circumstance, which would have relieved airlines of their duty to pay compensation.

“For Ryanair passengers, it is now important to monitor the situation and regularly check the status of their flight. Any rebooking on bus, train or other flights should under no circumstances be carried out without notifying the airline. From a delay of more than five hours the airline is obliged to refund passengers the full ticket price. In the event of delays of more than two hours and an affected distance of more than 1,500 kilometers, the operating airline must also provide passengers at the airport with meals and drinks and with the option of making two phone calls or sending two faxes or e-mails. If necessary, the airlines must also provide accommodation and facilitate transport there. We advise everybody to claim this service from the airline. AirHelp supports the passengers in getting their rightful compensation and, if necessary, also takes the airlines to court. “

Flight problems: these are the passengers’ rights

Flight cancellations and delays may entitle passengers on flights to Europe on a European carrier, from Europe with any airline to compensation of up to 600 EUR ($920 CD) per person. The amount of the compensation payment is calculated according to the distance of the flight. The legitimate right to compensation depends on the actual delay at the point of arrival and the reason for the canceled or delayed flight. Affected passengers can enforce their compensation claim retroactively, generally up to three years after their flight date.

Extraordinary circumstances such as bad weather conditions or medical emergencies may result in exempting the operating airline from their duty to compensation.

Check your eligibility still at the gate

With the AirHelp app, affected passengers can check at the airport whether their delayed or canceled flight entitles them to compensation. It is sufficient to scan the boarding pass with the App-internal Boarding Pass Scanner. Afterwards, passengers have the option to let AirHelp claim their compensation from the airline. The AirHelp App is available for free from the Google Play Store and Apple App Store.


About AirHelp

AirHelp is the world’s leading flight delays compensation company, helping passengers apply for compensation following a delayed, cancelled or denied boarding. Since launching in 2013, AirHelp has helped more than five million people process airline compensation claims worth almost 300 million euros in total reimbursement. AirHelp has offices across the world, is available in 30 countries, offers support in 16 languages, and employs more than 500 employees globally.

For more information please contact:

Victoria Mattacchione | [email protected] |416.366.7735 x260