Frequently Asked Questions

About AirHelp

  • Can I add multiple email accounts for scanning?

    In addition to the email address used to sign up for your AirHelp account, you can as many Gmail addresses as you like, as well as one additional Outlook or Yahoo email address. However, email addresses cannot be added if they are already associated with any other AirHelp account.
  • My email provider is not on your list of supported providers. What can I do?

    The inbox scanner currently works with Gmail, Hotmail and Microsoft Outlook. You can also connect your TripIt account. If you’re using a different email provider and would like to suggest adding it to the supported list, please send us an email to [email protected]!
  • Why didn’t the inbox scanner find any flights?

    Sometimes there are cases in which the inbox scanner doesn’t find any flights. The two most likely scenarios are:
    • There is no flight related information in your mailbox
    • The flight information was forwarded to you from an email that’s not included in the list of providers the scanner supports (such as airlines and online travel agencies like Expedia)
  • How does the inbox scanner work?

    The inbox scanner searches for flight confirmation emails sent from airlines, online travel agencies (such as Expedia), and other partners. These emails don’t need to be in your inbox, our scanner also searches archived mail. The scanner looks for flight confirmation numbers only - no personal information is scanned - and uses that to see if any of your past flights were disrupted. If they were, we’ll calculate the potential payout and ask you if you’d like to file a claim for compensation. If you say no, we won’t file a claim. It’s that simple!
  • Can you help me with lost luggage?

    AirHelp doesn’t yet help with lost luggage, but that’s certainly something we’re thinking about. Check back frequently for updates!
  • What does Airhelp do?

    AirHelp is a service that helps airline passengers receive the compensation that’s owed to them after a disrupted flight (including cancellations, delays, and overbookings). All you have to do is file a claim through AirHelp and we’ll take it from there - sometimes even taking the airline to court! If you win your claim, AirHelp takes an administrative fee to handle the claim. If you don't win your claim, you pay nothing. For more information, see our price list. There are two ways you can use AirHelp to file a claim for compensation:
    • If you’ve recently endured a flight disruption such as a delay, cancellation, or overbooking, you can file a claim using your flight number. AirHelp will take it from there and stay in communication with you throughout the process.
    • If you’ve endured a flight disruption such as a delay, cancellation, or overbooking in the past three years (or if you think you may have but aren’t sure), you can use AirHelp to scan your inbox for past flight confirmation details. If we find a flight that qualifies, we’ll let you know!
  • My claim for compensation was rejected by the airline. Can I still use AirHelp?

    Of course! If you applied for compensation from the airline personally but they rejected your claim, just contact AirHelp with your flight ticket details. We also request that you send over any information you received from the airline with regards to your initial claim. We then investigate if you were wrongfully denied compensation. If we feel you have a case, we take over the claim. As always, we only get paid if you get paid.
  • Does AirHelp have a mobile app?

    Yes, we decided it was a good idea to make an app available. After all, delays and cancelations usually happen when you're away from the PC! You can download our App now to your iPhone, iPad or Android device and check if you're entitled to compensation while you're still physically at the airport. Why not spare a few minutes referring your fellow passengers to the AirHelp service? They'll appreciate your help! You can download the App for free here: iPhone/iPad Android

  • Why AirHelp?

    Our legal aviation knowledge and experience, combined with our unique algorithms and a stubborn desire to make airlines compensate their passengers, make us the right choice for processing your claim.
  • How can AirHelp help me?

    We can advise on your eligibility for financial compensation, which can be up to €600 per person. If you have a valid claim, we then file the application on your behalf - and collect all the evidence based on our vast historical data. AirHelp takes care of all the difficult paperwork and time consuming communication with the airlines. Getting compensated is never easy, but we have the knowledge and expertise to make it simple. Rest assured, we will fight for you every step of the way.
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Can't find the answer? We are here to help you all the time.[email protected]@TheAirHelper@TheAirHelper