Frequently Asked Questions
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Most common questions
Are delayed flights eligible for compensation?
- I was traveling with some friends and they’ve already received their compensation. Where’s mine?
- Why does it take so long?
- How do I cancel my claim?
- My type of flight disruption isn’t listed on the website - can I file a claim?
- Why did I only receive 50% of my compensation?
Air Passenger Law
- Can I claim any extra expenses that resulted from the flight disruption? (Hotel, new ticket, food, etc.)
- Do connecting flights make a difference in terms of eligibility for flight disruptions?
- My airline refused to compensate me after my disrupted flight - what can I do?
- Your website says I’m not entitled to compensation. What can I do?
- Am I entitled to compensation?
Documents and Privacy
- Who should sign documents on behalf of minors?
- You asked me to send some documents - how do I do that?
- Why are you asking me for so much information?
- Can I change my email address?
- How can I delete my account?
- Am I allowed to link multiple email accounts to import more flight data?
- My email is not on your list of supported providers. What can I do?
- What happens if there are no flights in my inbox?
- How does the import feature work?
- Can you help me with lost baggage?