AirHelp Score 2019
Global Airport Ranking
As the global air passenger rights expert, AirHelp knows where you fly from affects your journey. That’s why the AirHelp Score ranks the world’s airports according to which deliver on passenger experience. We’re here to help air passengers when travel doesn’t go to plan, so plan ahead and know what to expect next time you fly.
How do I know if I’m entitled to compensation?
- All airlines
- All countries
- No win, no fee
Best airports for passenger experience
Hamad International Airport
Doha, Qatar
Tokyo International Airport
Tokyo, Japan
Athens International Airport
Athens, Greece
Global Airport Ranking
| Airline | Location | AirHelp Score | On-Time Performance | Service quality | Food and Shops | |
|---|---|---|---|---|---|---|
| 1. | Hamad International Airport | Doha, Qatar | 8.39 | 8.3 | 8.5 | 8.5 |
| 2. | Tokyo International Airport | Tokyo, Japan | 8.38 | 8.4 | 8.4 | 8.4 |
| 3. | Athens International Airport | Athens, Greece | 8.38 | 8.1 | 9 | 8.7 |
| 4. | Afonso Pena International Airport | Curitiba, Brazil | 8.37 | 8.4 | 8.4 | 8.3 |
| 5. | Gdańsk Lech Wałęsa Airport | Gdansk, Poland | 8.35 | 8.2 | 8.7 | 8.5 |
| 6. | Moscow Sheremetyevo International Airport | Moscow, Russia | 8.35 | 8.5 | 8.1 | 8 |
| 7. | Singapore Changi Airport | Singapore, Singapore | 8.27 | 7.8 | 9.2 | 8.7 |
| 8. | Hyderabad Rajiv Gandhi International Airport | Hyderabad, India | 8.27 | 7.8 | 9 | 8.8 |
| 9. | Tenerife North Airport | Tenerife, Spain | 8.26 | 8.2 | 8.4 | 8.2 |
| 10. | Viracopos/Campinas International Airport | Campinas, Brazil | 8.25 | 8.4 | 8.2 | 7.9 |
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How is the AirHelp Score calculated?
Learn moreOn-Time Performance
We use the on-time performance statistics for every airport to calculate how likely it is that your flight will be on time.
Service quality
We asked thousands of people from around the world to tell us about customer service, queues and cleanliness at their local airports.
Food and Shops
Via extensive surveys we asked thousands of people to rate airports’ eating and shopping options.
About AirHelp
Check CompensationAirHelp is the world’s leading air passenger rights specialist.
Our mission is to help travelers get the compensation they deserve following a disrupted flight. We operate in over 30 countries and have helped more than 16 million travelers in the past 8 years.
Press Contact
If you’re a member of the media and would like to get in touch, please contact us at: [email protected]
Only media inquiries will receive a response. If you’re an AirHelp customer or have other questions about the site or company, please visit our Help page.
