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How do I know if I’m entitled to compensation?Check Compensation
Fees and Payout Methods
Can I have my compensation in a different currency?
Unfortunately, we can’t process your payment in a different currency other than the available currencies that appear on your Customer Dashboard at the payout stage. The payout methods and currencies vary depending on your country and whether you submitted your claim directly on our website or via one of our travel partners.Was this information helpful?
In which currencies do you pay out the compensation?
Once we receive your compensation from the airline, we will send you an email asking you to log in to your Customer Dashboard and select your preferred pay out method and currency of the options available for your payout. You will always find either a EUR or USD option depending on your country and whether you submitted your claim directly on our website or via one of our travel partners.
AirHelp also supports the following local currencies: CZK (Czech Republic), DKK (Denmark), HUF (Hungary), NOK (Norway), PLN (Poland), SEK (Sweden), GBP (UK), CAD (Canada), AUD (Australia), ILS (Israel), MXN (Mexico), BRL (Brazil), CHF (Switzerland), and RON (Romania) which can be chosen by customers residing in these countries.Was this information helpful?
How do your fees compare to other companies in the flight compensation industry?
AirHelp’s fees are among the lowest in the industry. Furthermore, we don’t require any upfront payment to submit a claim via our website — we work on a “no win, no fee” basis, so we only get paid when we succeed in securing our customers’ compensations.Was this information helpful?
Will I still have to pay if the case is lost in court?
AirHelp works on a “no win, no fee”basis. So if we don’t win the case in court, we won’t charge you any fee for our services — that’s part of AirHelp’s promise.Was this information helpful?
Why is the webform rejecting my SWIFT?
This usually happens if the SWIFT code you provided was for the wrong branch of your bank. The quickest and easiest way to get the correct SWIFT number is by contacting your bank.Was this information helpful?
Can I use someone else's bank details for payout?
Unfortunately, due to Data Protection Laws, we can only transfer money to the account of the person named as the main claimant on the case. We take your security very seriously.
If you are having trouble with your account or wish to report an error, please contact our LiveChat.Was this information helpful?
What are your fees?
AirHelp does not charge any advance payment in order to use our services and we work on a “no win, no fee” basis. If a claim is successfully resolved and our customer receives their compensation we will charge a fixed fee which is based on the amount of compensation claimed.
You can find all our fees and learn more about our fee structure in our Price List.
Typically we will deduct our Service Fee from the compensation.
In the event that the airline is uncooperative, we may take your claim to court. Only if we win your case, will we deduct a Legal Action Fee and our Service Fee. The total of these fees will not exceed one half of the compensation amount.
AirHelp will take care of the entire claim process on your behalf and bear all incurred costs, including lawyers and court fees. Furthermore, if we aren’t successful with getting your compensation you will not be charged anything, regardless of how much work we have carried out on your claim.Was this information helpful?
How and when will I receive my compensation?
We pride ourselves on providing secure and quick methods to pay out our customers. Once we receive your compensation from the airline, we will send you an email asking you to login to your Customer Dashboard and select your preferred payout method. Please keep in mind that the payout methods may vary depending on your country and whether you submitted your claim directly on our website or via one of our travel partners.Was this information helpful?
How much do I have to pay you?
We abide by a no win, no fee policy, meaning that we charge a fee if — and only if — we succeed in getting you your compensation. All of our fees are explained in the Price List. We deduct our Service Fee from your compensation, which means that you do not have to pay anything out of your own pocket.
In the event that the airline is uncooperative, we may take your claim to court. Should we win your case, we’ll deduct a Legal Action Fee in addition to our Service Fee. The total of these fees will never exceed more than half the compensation amount.
The fees we charge include every step of the claims process: our communication with the airline, all the professional assistance we provide across multiple channels, and the preparation and undertaking of legal action, if necessary. So, once your claim is with us, you can just sit back and relax. We’ll take care of the rest.Was this information helpful?
What are IBAN and SWIFT numbers and where can I find them?
IBAN is an internationally agreed system of identifying bank accounts across national borders. It consists of up to 34 alphanumeric characters, including a country code, two check digits, your domestic bank account number, branch identifier, and potential routing information.
A SWIFT or BIC code is a unique identification code for both financial and non-financial institutions used when transferring money between banks, particularly for international wire transfers. Depending on your bank, you’ll find your IBAN and SWIFT codes in your online account, in bank statements, or you can contact your bank directly. Since it is essential for us to have the correct bank details for when we send your compensation, we advise you to confirm both the IBAN and SWIFT codes with your bank.Was this information helpful?
How much does it cost to get my compensation?
AirHelp charges no additional fees for any form of payment.
In some instances, PayPal may charge you for withdrawing the money, and banks may charge for check processing.
If you want to learn more about the AirHelp Fee policy on transfers, visit our Price List for details.Was this information helpful?