Help Center

How can we help?

Most Asked Questions

Why is AirHelp asking me for money to get my compensation?

How do I know if I’m entitled to compensation?

Check Compensation

Submitting a Claim

How long does a claim take?How do I use AirHelp?My type of flight disruption isn’t listed on your website - can I file a claim?

See all questions

About AirHelp

Why AirHelp?My claim for compensation was rejected by the airline. Can I still use AirHelp’s services?How can AirHelp help me?Does AirHelp have an app?Where is your import feature?

See all questions

Fees and Payout Methods

How much does it cost to get my compensation?

See all questions

AirHelp Plus

Can I receive my AirPayout or AirLuggage payout in a bank account under a different name from the name on my AirHelp Plus membership? I registered a trip under my AirHelp Plus Essential membership and later upgraded my subscription to AirHelp Plus Complete. Will my previously registered trip be covered by the insurance benefits of Complete? What is AirHelp Plus?What are the benefits of purchasing AirHelp Plus?What is AirPayout?What is AirLuggage?

See all questions

Most Asked Questions

How much am I entitled to?

See all questions

AirLuggage Insurance

What is a PIR? Why are you asking for my airline luggage tag?What happens if I don’t have my airline luggage tag?What is an airline luggage tag? What happens to my AirLuggage insurance if I am not traveling with checked-in luggage? What is AirLuggage?

See all questions

Documents and Privacy

What happens to my documents once you have them? Is it secure?Why does AirHelp need documents such as an e-ticket or ID?Why does AirHelp need an Assignment Form?What documents do I need to provide to claim compensation for a delayed or canceled flight?

See all questions

AirPayout Insurance

Am I eligible for AirPayout if I have a missed connection and arrive at my destination late?What is AirPayout?How do I claim my AirPayout?How do I buy AirPayout insurance?I added my trip to the dashboard, why isn’t it protected by AirPayout insurance?In what situations will I get paid if I have AirPayout insurance?

See all questions

Air Passenger Law

Can the airline reduce the amount of compensation?Do I have to be a European citizen?How much am I entitled to?Why should I be compensated?Which countries and airlines are subject to EU passenger rights?How far back can I get compensation?

See all questions

Can’t find an answer?

If you have a claim with AirHelp, log in to contact us.

AirHelp has been featured in:

Check Compensation

All airlines