AirHelp respects your privacy and is committed to protect any personal information that you may submit through our website. The following information is designed to help you understand what information AirHelp gathers from the website and how this information is handled. Please also read our Privacy Statement.
A cookie is a small text file that a website saves on your computer or mobile device when you visit a site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
A cookie can be classified by its lifespan and the domain to which it belongs. By lifespan, a cookie is either a:
session cookie which is erased when you close the browser or
persistent cookie which remains on your computer/device for a pre-defined period of time.
As for the domain to which it belongs, there are either:
first-party cookies which are set by AirHelp or
third-party cookies stored by a different domain to the visited page’s domain.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. All our cookies are not used for any purpose other than those described below.
We use our own cookies to remember your actions and custom preferences. We also use our own first-party cookies to help you complete tasks without having to re-enter information when browsing from one page to another or when you visit the site later.
We use third party cookies to improve your experience with digital analytics and real-time personalization. We also use third party cookies for online behavioral advertising and to show adverts relevant to something that you searched for in the past.
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, deleting or blocking all cookies will have a negative impact on the stability of many websites. If you choose to block our cookies, you will have to manually adjust some preferences every time you visit our site and some services and functionalities may not work.
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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.
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