stars

Lufthansa (LH)

Germany


Lufthansa is the #27 airline in our worldwide airline ranking. It is the largest airline in Germany and when combined with its subsidiaries, the second largest airline in Europe for passengers carried behind Ryanair.

7,9

On-Time Performance

8

Quality of service

6,9

Claim Processing

Lufthansa Flight Delays and Flight Cancellations


7,9

On-Time Performance

The airline's average flight delay percentage (>15min) between December 2016 - March 2017 was 21%, which is the same as Air France but more than KLM. Lufthansa carries the most passengers on the route between Frankfurt and Berlin Tegel, with 2434 flights in the last three months. Lufthansa ranks 7.9 for punctuality: last year 1.96% of flights operated by Lufthansa were canceled or heavily delayed (more than three hours). For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to €600. Learn more about your air passenger rights when traveling with Lufthansa.

Other Major Carriers

Compared to other major airlines, Lufthansa’s on-time performance score is 7.9, which is below average so flights are more often delayed than the average.

Airline On-Time Performance
Ryanair 8,8
Delta 8,1
American Airlines 8
Flight Delay Compensation

Had a Delayed or Cancelled Flight with Lufthansa?

Between December 2016 – March 2017, 21% of flights operated by Lufthansa were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than 3 hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation.

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Most Popular Flight Routes

Delayed or Cancelled Flight Routes with Lufthansa

As 21% of Lufthansa flights are delayed (more than 15 mins) or canceled, it can be an unreliable airline for getting to your destination on time. However, there are some routes that are affected more often than others. Here is our list of Lufthansa routes that are most frequently affected by flight disruptions:

Route Flights
disrupted
1. DME (Moscow) to MUC (Munich) 46%
2. MAD (Madrid) to MUC (Munich) 38%
3. MUC (Munich) to NUE (Nuremberg) 30%
4. FRA (Frankfurt) to LCY (London) 30%
5. BCN (Barcelona) to MUC (Munich) 30%

Had a flight delay with Lufthansa in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Lufthansa you could be eligible for up to €600 in compensation for delays or cancellations. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

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Lufthansa Service & Quality Ratings


8

Quality of service

Lufthansa scores 8 for its quality of service. This measurement is calculated using Skytrax score, a quality performance rating for all international and domestic airlines. The Skytrax score measures each airlines across a number of categories, including cabin seating, amenities and service delivery among others.

Lufthansa Claim Processing Efficiency


6,9

Claim processing

With a score 6.9, Lufthansa's customer service is OK. To determine this score we analyzed Lufthansa’s claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

We have only used AirHelp claim data and not claims that Lufthansa may have received from other channels.

About Lufthansa


Lufthansa is part of Lufthansa group, along with the likes of of Eurowings and Condor Airlines. The whole group is the 10th biggest in the world and the second biggest in Europe.

Lufthansa Headquarters

Lufthansa is headquartered in Cologne, Germany. The airline is part of the Star Alliance with other major airlines such as SAS and United.

Baggage Claim Issues

Baggage Claim Issues with Lufthansa

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from Lufthansa. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.
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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, cancelled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

Check your compensation