stars

Iberia (IB)

Spain


Iberia is the #48 airline in our worldwide airline ranking.
8,9

On-Time Performance

6

Quality of service

6,8

Claim Processing

Iberia Flight Delays and Flight Cancellations


8,9

On-Time Performance

Despite transporting millions of passengers, Iberia manages to hold true to its tight schedule, ranking 8.94 for punctuality. Last year only 1.75% of all departing flights operated by Iberia were canceled or heavily delayed (more than three hours).

Other Major Carriers

Compared to other major European airlines, Iberia’s on-time performance score is 8.94 out of 10.
Airline On-Time Performance
Ryanair 8,8
Vueling 8,5
Air Europa 8,2
Flight Delay Compensation

Had a Delayed or Cancelled Flight with Iberia?

AirHelp assists air passengers who experience flight delays or cancellations to get compensation from Iberia. Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation from Iberia.

Check your compensation

Most Popular Flight Routes

Delayed or Cancelled Flight Routes with Iberia

As only 1.75% of IB flights are heavily delayed or canceled, you’re likely to arrive at your destination on time. However, there are some routes that are affected more often than others. Here is our list of Iberia’s routes that are most frequently affected by flight disruptions:
Route Flights
disrupted
1. MAD (Madrid) to SJO (San Jose) 39%
2. MAD (Madrid) to UIO (Quito) 34%
3. MAD (Madrid) to SDQ (Santo Domingo) 28%
4. MAD (Madrid) to SXB (Strasbourg) 27%
5. AMS (Amsterdam) to MAD (Madrid) 25%

Had a flight delay with Iberia in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Iberia you could be eligible for up to $600 in compensation for delays or cancellations and up to $1350 for overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

Check your compensation

Iberia Service & Quality Ratings


6

Quality of service

Iberia scores 6/10 for its quality of service. This measurement is calculated using Skytrax score, a highly-trusted quality performance rating for all international and domestic airlines. The Skytrax score measures each airlines on a number of factors including airline product, cabin seating, amenities and service delivery among other key aspects.

Iberia Claim Processing Efficiency


6,8

Claim processing

With a 6.82 score, Iberia customer service is comparable to the other main European airlines. To determine this score we analyzed Iberia’s claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

We have only used AirHelp claim data and not claims that Iberia may have received from other channels.

About Iberia


Iberia is the flag carrier airline of Spain founded in 1927. Iberia, with Iberia Regional (operated by an independent carrier Air Nostrum) and with Iberia Express, is a part of Iberia Group. Today, the Iberia Group flies to 119 destinations in 43 countries, with a fleet of 132 airplanes and about 600 flights daily. Through code shares with other airline companies, Iberia also offers flights to another 254 destinations in 54 countries.

Iberia Headquarters

Iberia Airlines is headquartered in Madrid. It is part of the IAG group along with British Airways, Vueling, Aer Lingus and Level. The airline is also member of Oneworld Alliance with other major airlines such as American Airlines, LATAM and Qatar Airways.

Baggage Claim Issues

Baggage Claim Issues with Iberia

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from Iberia. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.
Learn More

Get travel tips, insights, and more

Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, cancelled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

Check your compensation