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Etihad Airways (EY)

United Arab Emirates


Etihad Airways is the #2 airline in our worldwide airline ranking. The airline operates more than 1,000 flights per week to over 120 destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas.

8,6

On-Time Performance

10

Quality of service

6,8

Claim Processing

Etihad Airways Flight Delays and Flight Cancellations


8,6

On-Time Performance

The airline's average flight delay percentage (>15min) between December 2016 - March 2017 was 14%, which is more than Singapore Airlines but less than Qatar Airways. Etihad Airways carries the most passengers on the route between Abu Dhabi International Airport and Bangkok International Airport, with 686 flights over the last three months. Etihad Airways scores 8.6 for punctuality. Last year only 0.29% of all departing flights operated by Etihad Airways were canceled or heavily delayed (more than three hours).

For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to $600. Learn more about your air passenger rights when traveling with Etihad Airways.

Other Major Carriers

Compared to other airlines in the Middle East, Etihad's on-time performance score of 8.6 is above average.

Airline On-Time Performance
Ryanair 8,8
Delta 8,1
American Airlines 8
Flight Delay Compensation

Had a Delayed or Cancelled Flight with Etihad Airways?

Between December 2016 – March 2017, only 14% of flights operated by Etihad Airways were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to $600 in compensation.

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Most Popular Flight Routes

Delayed or Cancelled Flight Routes with Etihad Airways

As only 14% of Etihad Airways flights are delayed (more than 15 mins) or canceled, you’re likely to arrive at your destination on time. However, there are some routes that are affected more often than others. Here is our list of Etihad Airways routes that are most frequently affected by flight disruptions:

Route Flights
disrupted
1. AUH (Abu Dhabi) to PEK (Beijing) 65%
2. AUH (Abu Dhabi) to BEY (Beirut) 43%
3. AUH (Abu Dhabi) to CGK (Jakarta) 34%
4. AUH (Abu Dhabi) to KUL (Kuala Lumpur) 33%
5. AUH (Abu Dhabi) to JED (Jeddah) 33%

Had a flight delay with Etihad Airways in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Etihad Airways you could be eligible for up to $600 in compensation for delays, cancellations, or overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

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Etihad Airways Service & Quality Ratings


10

Quality of service

Etihad Airways scores 10 for its quality of service. This measurement is calculated using Skytrax score, a quality performance rating for all international and domestic airlines. The Skytrax score measures each airline across a number of categories, including cabin seating, amenities and service delivery among others.

Etihad Airways Claim Processing Efficiency


6,8

Claim processing

With a score of 6.8, Etihad Airways customer service is below the average of other major global airlines. To determine this score we analyzed Etihad Airways claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

We have only used AirHelp claim data and not claims that Etihad Airways may have received from other channels.

About Etihad Airways


Etihad Airways is the second-largest airline in the UAE after Emirates. Etihad established its own airline alliance, Etihad Airways Partners, in 2015 that includes Alitalia, Jet Airways, Air Berlin, Niki, Air Serbia, Air Seychelles and Etihad Regional.

Etihad Airways Headquarters

Eithad Airways is headquartered in Khalifa City, Abu Dhabi, near Abu Dhabi International Airport. Etihad commenced operations in November 2003.

Baggage Claim Issues

Baggage Claim Issues with Etihad Airways

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from Etihad Airways. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.
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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, cancelled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

Check your compensation