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Aer Lingus (EI)

Ireland


Aer Lingus is the #9 airline in our worldwide airline ranking. As the second largest airline in Ireland, it recorded a record 11 million passengers over the year in 2014.

8,8

On-Time Performance

8

Quality of service

7,2

Claim Processing

Aer Lingus Flight Delays and Flight Cancellations


8,8

On-Time Performance

The airline's average flight delay percentage (>15min) between December 2016 - March 2017 was 12%, which is less than EasyJet but more than Ryanair. Aer Lingus carries the most passengers on the route between Dublin Airport and London Heathrow, with 1796 flights over the last three months. Aer Lingus ranks 8.8 for punctuality. Last year only 0.69% of all departing flights operated by Aer Lingus were canceled or heavily delayed (more than three hours).

For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to €600. Learn more about your air passenger rights when traveling with Air Lingus.

Other Major Carriers

Compared to other major airlines, Aer Lingus' on-time performance score is 8.8, which is above average.

Airline On-Time Performance
Ryanair 8,8
Delta 8,1
American Airlines 8
Flight Delay Compensation

Had a Delayed or Cancelled Flight with Aer Lingus?

Between December 2016 – March 2017, around 12% of flights operated by Air Lingus were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation.

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Most Popular Flight Routes

Delayed or Cancelled Flight Routes with Aer Lingus

As 12% of Aer Lingus flights are delayed (more than 15 mins) or canceled, it can be an unreliable airport for getting to your destination on time. However, there are some routes that are affected more often than others. Here is our list of Aer Lingus routes that are most frequently affected by flight disruptions:

Route Flightsndisrupted
1. ACE (Lanzarote) to SNN (Shannon) 54%
2. BOD (Bordeaux) to DUB (Dublin) 48%
3. ALC (Alicante) to DUB (Dublin) 34%
4. DUB (Dublin) to LYS (Lyon) 31%
5. GLA (Glasgow) to ORK (Cork) 30%

Had a flight delay with Aer Lingus in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Aer Lingus you could be eligible for up to €600 in compensation for delays, cancellations, or overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

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Aer Lingus Service & Quality Ratings


8

Quality of service

Air Lingus scores 8 for its quality of service, which is above average compared to other leading UK carriers and most large European airlines. This measurement is calculated using Skytrax score, a highly-trusted quality performance rating for all international and domestic airlines. The Skytrax score measures each airline across a number of categories, including cabin seating, amenities and service delivery among others.

Aer Lingus Claim Processing Efficiency


7,2

Claim processing

With a score of 7.2, Aer Lingus customer service is reasonable. To determine this score we analyzed the airline's claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

We have only used AirHelp claim data and not claims that Aer Lingus may have received from other channels.

About Aer Lingus


Aer Lingus is the flag carrier airline of Ireland and the second-largest airline in Ireland after Ryanair. Founded by the Irish government, it was privatised between 2006 and 2015 and it is now a wholly owned subsidiary of International Airlines Group (IAG), the parent company of British Airways and Iberia.

Aer Lingus Headquarters

The Aer Lingus head office is on the grounds of Dublin Airport in Cloghran, County Dublin, Ireland.

Baggage Claim Issues

Baggage Claim Issues with Aer Lingus

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from Aer Lingus. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.
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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, cancelled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

Check your compensation