CancelButton to close modal window

Had a Delayed or Cancelled Flight with British Airways?

Check Compensation

British Airways (BA)

United Kingdom

British Airways is the #7 airline in our worldwide airline ranking. More than 44 million air passengers fly with British Airways every year, making this airline the third biggest in the UK.

British Airways Flight Delay Compensation

If you’ve been unfortunate enough to experience a delayed flight with British Airways, then you’ve come to the right place for compensation. Obviously, airlines make every effort to stick to their advertised schedules, but sometimes things don’t go according to plan. Should this happen, AirHelp can take all the administrative heavy lifting off your hands and pursue the flight delay compensation claim on your behalf.

There’s no need to fill out any complicated forms if your BA flight has been delayed. All you have to do is tap in your flight details and we’ll tell you if your delay qualifies. Our team of trusted industry experts know the law inside out, so you don’t have to waste time going back-and-forth with the airline, or, as can happen, having to go to a small claims court to make your case.

Your right to compensation for a delayed flight depends on a few different factors, but essentially it boils down to whether or not it was British Airways’ fault. You might be offered a voucher to smooth things over while you wait, but we’ve heard of instances when this form actually waives your right to the full compensation. So the best thing to do right now is tap the ‘Check Compensation’ button and get started with your claim.

As soon as you do that, we’ll be able to tell you if your delayed British Airways flight is eligible. We just need your flight number, email address and a couple of other details to get your money to you as soon as we can.

Flight Delay Compensation

Had a Delayed or Cancelled Flight with British Airways?

Between December 2016 – March 2017, around 22% of flights operated by British Airways were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation.

Check your compensation

British Airways Flight Cancellation Compensation

Sometimes, British Airways cancels flights. This happens with all airlines and for a variety of different reasons. If they can, British Airways are generally willing to rebook you onto another flight at no extra charge. In fact in most cases of cancelled flights, the BA systems will automatically rebook you. You can change this if the flight isn’t suitable, or you no longer wish to travel.

The British Airways flight cancellation refund policy states that you just have to cancel your booking via the BA website. It’s a straightforward process and you’ll get a refund issued to the original form of payment. AirHelp’s ‘Justice as a Service’ comes into the picture when BA cancels a flight but doesn’t give you 14 days’ notice or offer to re-route you. If that’s the case, then a piece of European legislation called EC 261 entitles you to flight cancellation compensation as part of your rights as an air passenger within the European Union.

The law’s on your side, unless extraordinary circumstances are involved. Lightning strikes. Medical emergencies. Labour strikes. These all count as extraordinary circumstances and the law – perfectly reasonably – deems these to be out of the control of the airlines. An airline might say that a flight cancellation is happening because of “technical difficulties” or “operational difficulties”. But these don’t count as “extraordinary circumstances”, so you are still eligible for flight cancellation compensation. If in doubt about what exactly has caused the cancellation, just tap the ‘Check Compensation’ button and get started with your claim.

Our team of trusted legal industry experts will be able to tell you if your cancelled British Airways flight is eligible. We just need your flight number, email address and a couple of other details to get your money to you as soon as we can.

British Airways Flight Delays and Flight Cancellations


On-Time Performance

The airline's average flight delay percentage (>15min) between December 2016 - March 2017 was 22%, which is less than EasyJet but more than Ryanair. London Heathrow is the destination that receives the largest traffic from British Airways, with 1172 flights over the last three months. Despite transporting millions of passengers, British Airways manages to hold true to its tight schedule, ranking 7.8 for punctuality. Last year only 1.71% of all departing flights operated by British Airways were canceled or heavily delayed (more than three hours). For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to €600. Learn more about your air passenger rights when traveling with British Airways.

Other Major Carriers

Compared to other major UK airlines, British Airways on-time performance score is 7.8, which is close to the average.
Other Major Carriers
AirlineOn-Time Performance
Flybe 8,9
Ryanair 8,8
Easyjet 7,6

Most Popular Flight Routes

Delayed or Cancelled Flight Routes with British Airways

As 22% of British Airways flights are delayed (more than 15 mins) or canceled, it can be an unreliable airline for getting to your destination on time. However, there are some routes that are affected more often than others. Here is our list of British Airways routes that are most frequently affected by flight disruptions:
Delayed or Cancelled Flight Routes with British Airways
RouteFlights disrupted
1.LCY (London) to TXL (Berlin)44%
2.LAX (Los Angeles) to LHR (London)44%
3.JNB (Johannesburg) to PLZ (Port Elizabeth)39%
4.AMS (Amsterdam) to LCY (London)37%
5.DUR (Durban) to JNB (Johannesburg)35%

Had a flight delay with British Airways in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With British Airways you could be eligible for up to €600 in compensation for delays, cancellations, or overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

Check your compensation

British Airways Service & Quality Ratings


Quality of Service

This score is based on a series of public customer review sources, as well as our own internal data.

British Airways Claim Processing Efficiency


Claim processing

With a score of 8.7, British Airways customer service is good and is above the average of other major European airlines. To determine this score we analyzed British Airways claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

We have only used AirHelp claim data and not claims that British Airways may have received from other channels.

About British Airways

British Airways is the largest airline in the United Kingdom based on fleet size. When measured by passengers carried, it is second-largest in the United Kingdom behind EasyJet.

British Airways Headquarters

British Airways is headquarted in Harmondsworth, UK. The airline is part of the oneworld Alliance with other major airlines such as American Airlines, Cathay Pacific and others.

Baggage Claim Issues

Baggage Claim Issues with British Airways

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from British Airways. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.
Learn More

Get travel tips, insights, and more

Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, cancelled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

Check your compensation