Air France (AF)
Air France is the largest airline in France, and the #12 airline in our worldwide airline ranking. More than 90 million air passengers fly with Air France every year, making the Air France-KLM group the fourth biggest in Europe.
Quality of service
Air France Flight Delays and Flight Cancellations
The airline's average flight delay percentage (>15min) between December 2016 - March 2017 was 24%, which is less than Turkish Airlines but more than Tunisair. Air France carries the most passengers on the route between Paris Orly and Toulouse, with more than 3000 flights over the last three months. Air France ranks 7.6 for punctuality. Last year only 1.7% of all departing flights operated by Air France were canceled or heavily delayed (more than three hours).
For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to €600. Alternatively, if you are denied boarding due to an overbooked flight with Air France you may also be entitled to up to €600. Learn more about your air passenger rights when traveling with Air France.
Had a Delayed or Cancelled Flight with Air France?
Between December 2016 – March 2017, 24% of flights operated by Air France were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than 3 hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation.Check your compensation
Between December 2016 – March 2017, 24% of flights operated by Air France were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than 3 hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation.
Most Popular Flight Routes
|1.||ORY (Paris) to TLS (Toulouse)|
|2.||NCE (Nice) to ORY (Paris)|
|3.||BOD (Bordeaux) to ORY (Paris)|
|4.||MRS (Marseille) to ORY (Paris)|
|5.||CDG (Paris) to GVA (Geneva)|
Delayed or Cancelled Flight Routes with Air France
As 24% of Air France flights are delayed (more than 15 mins) or canceled, it can be an unreliable airline for getting to your destination on time. However, there are some routes that are affected more often than others. Here is our list of Air France’s routes that are most frequently affected by flight disruptions:
|1.||CDG (Paris) to TUN (Tunis)||44%|
|2.||MLH (Basel) to ORY (Paris)||40%|
|3.||CDG (Paris) to HAV (Havana)||40%|
|4.||CDG (Paris) to CMN (Casablanca)||38%|
|5.||CDG (Paris) to WAW (Warsaw)||36%|
Had a flight delay with Air France in the last 3 years? You could be eligible to claim compensation.
Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Air France you could be eligible for up to 600€ in compensation for delays, cancellations and overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.
Air France Claim Processing Efficiency
With a score of 8.2, Air France's customer service is good. To determine this score we analyzed Air France’s claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.
We have only used AirHelp claim data and not claims that Air France may have received from other channels.
About Air France
Air France is one of the main airlines in Europe. The airline's major hub is located in Paris Charles de Gaulle. Air France operates more than 50% of all flights departing and arriving to Charles de Gaulle. Air France is a founder of SkyTeam alliance, along with Delta Air Lines.
Air France Headquarters
Air France is headquartered in Tremblay-en-France, north of Paris.