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American Airlines is the busiest carrier in the US, and the #33 airline in our worldwide airline ranking. Around 198 million air passengers fly with American every year to 339 different locations.

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On-Time Performance

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Quality of service

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Claim Processing

American Airlines Flight Delays and Flight Cancellations


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On-Time Performance

The airline's average flight delay percentage (>15min) between December 2016 - March 2017 was 20%, which is less than United Airlines but more than Delta Airlines. American carries the most passengers on the route between Dallas/Fort Worth International Airport to Los Angeles International Airport, with 2332 flights over the last three months. American ranks 8 for punctuality. Last year, only 3.03% of all departing flights operated by American were canceled or heavily delayed (more than three hours).

For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to $600. Alternatively, if you are denied boarding due to an overbooked flight with American Airlines you may be entitled to up to $1350. Learn more about your air passenger rights when traveling with American Airlines.

Other Major Carriers

Compared to other major airlines, American Airlines on-time performance score is 8, which is the average.

Flight Delay Compensation

Had a Delayed or Cancelled Flight with American Airlines?

Between December 2016 – March 2017, 20% of flights operated by American Airlines were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to $600 in compensation.

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Most Popular Flight Routes

Delayed or Cancelled Flight Routes with American Airlines

As 20% of American Airlines flights are delayed (more than 15 mins) or canceled, it can sometimes be an unreliable airline for getting to your destination on time. However, there are some routes that are affected more often than others. Here is our list of American Airline's routes that are most frequently affected by flight disruptions:

RouteFlightsndisrupted

Had a flight delay with American Airlines in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With American Airlines you could be eligible for up to $600 in compensation for delays or cancellations and up to $1350 for overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

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American Airlines Service & Quality Ratings


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Quality of service

American Airlines scores 6 for its quality of service. This measurement is calculated using Skytrax score, a quality performance rating for all international and domestic airlines. The Skytrax score measures each airline across a number of categories including cabin seating, amenities and service delivery among others.

American Airlines Claim Processing Efficiency


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Claim processing

With an 8.7 score, American Airline's customer service is very good. To determine this score we analyzed American Airline’s claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

We have only used AirHelp claim data and not claims that American Airlines may have received from other channels.

About American Airlines


American Airlines is one of three major US airlines, along with Delta Airlines and United Airlines. American Airlines is a founding member of the Oneworld alliance, the third largest airline alliance in the world. It coordinates fares, services, and scheduling with alliance partners British Airways, Iberia, and Finnair in the transatlantic market and with Cathay Pacific and Japan Airlines in the transpacific market. Regional service is operated by independent and subsidiary carriers under the brand name of American Eagle.

American Airlines Headquarters

The American Airlines headquarters are in Fort Worth, Texas, adjacent to the Dallas/Fort Worth International Airport.

Baggage Claim Issues

Baggage Claim Issues with American Airlines

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from American Airlines. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.
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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, cancelled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

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